Shipping policy
Shipping & Delivery Policy
Last updated: 19 June 2026
This Shipping & Delivery Policy explains how Repair Plus (Repair Plus Manchester Ltd) dispatches and delivers orders. It forms part of our Terms and Conditions.
1. Order processing
- Orders are processed Monday to Friday, excluding bank holidays.
- We aim to dispatch orders placed before our daily cut-off on the same or next working day, subject to stock availability and payment clearance.
- You will receive a confirmation email with tracking details once your order has been dispatched.
2. Delivery options and charges (UK)
All orders are dispatched via Royal Mail tracked services:
| Service | Delivery aim | Cost |
|---|---|---|
| Royal Mail Tracked 48 | 2–3 working days | FREE on all orders |
| Royal Mail Tracked 24 | 1–2 working days | £3.49 |
| Royal Mail Special Delivery | Next working day (guaranteed) | £9.99 |
Delivery aims are provided by Royal Mail and are estimates, not guarantees, except where you select Special Delivery.
3. International delivery
We ship internationally. International delivery options, costs and estimated timescales are calculated and displayed at checkout based on your destination.
Please note for international orders:
- Customs duties, import taxes and handling fees may be charged by the destination country. These are your responsibility and are not included in our prices or delivery charges.
- Delivery times for international orders are estimates and may be affected by customs processing.
4. Tracking and proof of delivery
All orders are sent on a tracked service. Royal Mail records delivery information, including a scan and confirmed delivery location (GPS) at the point of delivery.
Where Royal Mail's tracking confirms that an item has been delivered to the address provided, this serves as proof of delivery. Please ensure your delivery address is complete and correct at checkout — we cannot be held responsible for delays or non-delivery caused by an incorrect or incomplete address.
5. Risk and ownership
Risk in the goods passes to you upon delivery. Please inspect your order on arrival and contact us promptly if there is any visible damage to the packaging or contents.
6. Delays and lost parcels
While we and Royal Mail aim to deliver within the stated timescales, occasional delays can occur due to factors outside our control (such as postal disruption, weather or customs). If your order has not arrived within a reasonable time, please contact us and we will investigate with Royal Mail.
A parcel is generally not treated as lost by Royal Mail until the relevant service timescale has passed. We will work with you and Royal Mail to resolve any genuine non-delivery.
7. Contact us
Repair Plus Manchester Ltd 110 Waterloo Road, Manchester, England, M8 8AF Email: therepairplusuk@gmail.com Customer service: Monday to Friday, 10:00 – 18:00 (UK time)