Privacy policy
Privacy Policy
Last updated: 19 June 2026
This Privacy Policy explains how Repair Plus ("we", "us", "our") collects, uses, stores and protects your personal data when you visit or make a purchase from https://therepairplus.com (the "Site"). It also explains your rights under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our Site, you agree to the practices described in this policy.
1. Who we are
The data controller responsible for your personal data is:
- Legal entity: Repair Plus Manchester Ltd
- Trading as: Repair Plus
- Company registration number: 16957888
- Address: Repair Plus, 110 Waterloo Road, Manchester, England, M8 8AF
- Email: therepairplusuk@gmail.com
For any data protection or privacy questions, please contact us at therepairplusuk@gmail.com.
2. The information we collect
We may collect and process the following categories of personal data:
Information you give us:
- Name, billing address, delivery address
- Email address and telephone number
- Order details and purchase history
- Communications you send to us (e.g. emails, contact form messages)
Information collected automatically:
- IP address, browser type and device information
- Pages visited, time spent on the Site and referring website
- Cookie and analytics data (see our Cookie Policy)
Payment information:
- Payments are processed securely by our payment providers, Shopify Payments and PayPal. We do not store your full card details on our systems. These providers process your payment data under their own privacy policies.
3. How we use your information and our legal basis
Under UK GDPR we must have a lawful basis for processing your data. We use your information as follows:
| Purpose | Lawful basis |
|---|---|
| Processing and delivering your order | Performance of a contract |
| Communicating with you about your order | Performance of a contract |
| Handling returns, refunds and warranty claims | Performance of a contract / legal obligation |
| Responding to enquiries and customer service | Legitimate interests |
| Fraud prevention and Site security | Legitimate interests |
| Marketing emails and newsletters | Consent |
| Abandoned checkout reminders | Legitimate interests / consent |
| Analytics and advertising (Google Analytics, Google Ads) | Consent |
| Complying with legal and accounting obligations | Legal obligation |
4. Marketing communications
If you have opted in, we may send you newsletters and promotional emails. We also send abandoned checkout reminders where you have begun an order but not completed it.
You can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us at therepairplusuk@gmail.com. Withdrawing consent will not affect the lawfulness of any processing carried out before you withdrew it.
5. Cookies and analytics
Our Site uses cookies and similar technologies, including Google Analytics (to understand how visitors use our Site) and Google Ads (for advertising and remarketing). Please see our separate Cookie Policy for full details and for how to manage your preferences.
6. Who we share your data with
We do not sell your personal data. We share it only with trusted third parties who help us run our business, including:
- Shopify – our e-commerce platform and hosting provider
- Shopify Payments and PayPal – payment processing
- Royal Mail – order delivery and tracking
- Google – analytics and advertising
- Email/marketing service providers – sending communications
These providers are only permitted to use your data for the purposes we specify, and in line with their own data protection obligations. We may also disclose your data where required by law or to protect our legal rights.
7. International transfers
Some of our service providers may store or process data outside the UK. Where this happens, we ensure appropriate safeguards are in place (such as UK adequacy regulations or International Data Transfer Agreements / Standard Contractual Clauses) so that your data remains protected.
8. How long we keep your data
We retain personal data only for as long as necessary:
- Order and transaction records: retained for at least 6 years to meet HMRC and accounting requirements.
- Marketing data: retained until you unsubscribe or withdraw consent.
- Enquiry/customer service data: retained for as long as needed to handle your query and a reasonable period afterwards.
9. How we protect your data
We use appropriate technical and organisational measures to keep your data secure, including encryption (SSL), secure hosting through Shopify, and restricted access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Your rights
Under UK data protection law you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data ("right to be forgotten")
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, email us at therepairplusuk@gmail.com. We will respond within one month.
11. Complaints
If you are unhappy with how we have handled your data, please contact us first so we can try to resolve it. You also have the right to complain to the UK supervisory authority:
Information Commissioner's Office (ICO) Website: https://ico.org.uk Helpline: 0303 123 1113
12. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.
13. Contact us
For any questions about this Privacy Policy or your personal data:
Repair Plus Manchester Ltd 110 Waterloo Road, Manchester, England, M8 8AF Email: therepairplusuk@gmail.com